Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.

Payments

So Elephant is a state of mind, and way of life. So Elephant is not some trend or gimmick. When you wear So Elephant you are wearing something that means something. To fully engage in ones self to become better in every area in ones life. It's each of us becoming our best selfs, and by making our own world better in our individual lives, we can then help others rise and find their authentic self. So Elephant is about breaking down that barrier within and living big, So Elephant BIG. 

Let me ask you something, what negative thoughts come to mind when you think of an elephant-besides what happens TO them? For me; I don't have any thoughts that bring with them negativity. I think only that which is good when I think of elephants. When a baby elephant is born the entire family rally around the baby, when the family sleeps, the baby is in the middle and the female elephants are on the outside in a circle of the baby elephant, and the males are on the outside of the females and add an extra layer of protection to the baby elephant. Any preditor trying to get to the baby elephant will have to first go through the males, then the females to get to the baby elephant. Same when the family of elephants walk, the baby is protected from the front and behind. These elephants are family first, and protective. An elephant's trunk has more muscle in them then humams have in their entire body. The trunks powerful enough to lifed hundrends of pounds, and yet elephants can open a peanut without breaking the peanut inside of the shell. They are powerful, and gentle, they are giants among us, of the most beautiful kind. 

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We currently do not offer cash on delivery when you purchase online.

Returns

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Thanks for visiting our page!